Managerial competences of senior management under the quality management approach in engineering companies

Abstract

The research aimed to characterize the managerial skills of senior management under the quality management approach, considering the importance of managerial skills in the context of senior management of companies, which involve the establishment and development of interpersonal relationships. between managers and employees, influencing their work environment, this being a factor that can contribute to the quality and productivity processes of a company. For its part, the methodology used is quantitative, that is, empirical-analytical-rationalist, descriptive. Quality management allows the introduction of continuous improvement in the cycles of activities that are part of organizations. In turn, these parameters are analyzed and determined for the existence of errors in the processes, the causes and consequences of their occurrence, in order to obtain lessons learned that are put into practice and mitigate them to their lowest percentage.